Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. Character Options are Bugged

    CPU:- AMD Ryzen 7 Eight Core 1800x
    GPU:- Asus ROG Strix GTX 1080Ti
    RAM:- Corsair Vengeance 16 GB RGB RAM 3200MHz

    Cannot customise any characters features except for hair color as options become jumbled on the left side of the screen in orange and white, issue has been going on for a long time.

    1 vote
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      0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Freezing/crashing during into

      My game freezes after audience count, during the video cutscene or during player intros, i've tried 15-20 games customs on my own or solo games and it does the same thing every time, its unplayable (literally). The music still plays but screen stays frozen on a random point usually during character introducing stage. I cant seem to be able to get past it and i usually have to alt+f4 just to exit

      i get the error code 'an unreal process has crashed: UE4-SOS' but only sometimes

      1 vote
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        0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
      • Loading Screen Bug

        When I first started playing SOS, I would be able to join into a match. However, I would sometimes not be able to do an intro, as the game would take too long to load. I'd be able to play the game, but I could not load into the intro sequence quick enough. This problem was fixed when the game was fully released, and I never had the problem again... until the most recent update, where the same issue is occurring: I find a match, load in during the middle of the intro sequence, and I load into the game…

        1 vote
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          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Several bugs

          As of 7th of April, 2018
          Since the latest updates, I've stumbled upon several bugs.

          - Reloading ammo bug : You lose your ammo but the gun doesn't reload, gets "fixed" when you drop your weapon and take it again. Happens randomly.

          - Using defibes makes the user unable to do anything but use his fist : can't switch weapon, can't take papayas...
          Happens randomly, but happens most when connected to 150+ ping servers

          - Revived person sometimes can't run.

          - Using a defibe in the air makes it disappear, even though if you revived no one.

          - When owning…

          2 votes
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            1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
          • Still cant launch game

            every time I try to launch this game I get a message saying

            20:42:43: Starting BattlEye Service...

            20:42:47: Launching game...
            20:42:49: Note: File blocks can be ignored if they don't cause problems with the game.
            20:42:49: [INFO] Blocked loading of file: "C:\Windows\System32\wininet.dll".
            20:42:52: [INFO] Blocked loading of file: "C:\Windows\System32\Wldap32.dll".

            I've tried everything that was recommended by outpost support and it still hasn't been solved

            1 vote
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              0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
            • Relic disapeared

              I was playing in a lobby with 350 ping. Had relic and shoot flaregun.
              Was throwing my relic around. At one point i throwed it right on the ground, it didnt show the relic throw, but i didnt have the relic in my inventory. Searched around and nothing.

              The best part was that the extraction was activated anyway.
              Tried to escape, but got the warning of no relic.
              Meanwhille i died, and went spectate to see if the relic was marked on the map. There was no relic on the map.

              Bug?
              Lag?
              Lag + bug?

              1 vote
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                1 comment  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →
              • Got stuck but managed to get out after 5 min. (Cradle)

                There is a box hanging at east entrance to the cradle after the gate. It fall down in the base of tree and I slide down to that tree and was stuck there for awhile. After intense button mashing I managed to get out. Place box in other spot or fix this place please.

                1 vote
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                  0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                • Defib Revived away from death spot

                  I was killed around the temple at N3 NE corner during a extraction (possibly on the slope up from Turtle Station)
                  A team mate used the defib on me and I respawned in the sea around N/O2, way across the river to the North.

                  1 vote
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                    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                  • Long titles get cut off in the menu and lobby

                    Very long titles, like “Caretaker – Generous” get cut off in the main menu and lobby.

                    This issue was previously resolved and has reappeared.

                    1 vote
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                      1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                      Hey KingHupia,

                      Thank you for bringing this issue to our attention.

                      Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                      If ever you should notice something else out of the ordinary please do not hesitate to let us know.

                      Thank you very much for your feedback and we hope you enjoy your time on LaCuna Island.

                    • Could not select weapons, could not run

                      I could not change weapons/tools, was unable to run, but could still walk, crouch, jump, throw and pick up.

                      I was infected, I shot open a med-case which had 2 injectors, grabbed one and injected myself, then grabbed the second. At this point my had appeared to be in the position for injecting but no injector there. I was unable to run, use the radio, switch weapons or punch.
                      I managed to fix this issue by finding a mushroom and picking it up forcing a swap as I already had 2 mushrooms and an injector.
                      At which point everything returned…

                      1 vote
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Andy,

                        Thank you very much for bringing this to our attention.

                        Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                        Should you ever encounter another issue we encourage you to bring it up to us just like this.

                        We hope you are enjoying your stay on La Cuna Island in the meantime.

                      • Defibrillator Bug - Melee(Hands) Attack Doesn't Deal Damage

                        After equipping Defibrillator in your quick slot (By default "5" on keyboard) my melee attack did not deal any damage. I couldn't destroy the wooden barricades that are covering the entrances to the temples. I had to change my quick slot item to any other item for my melee attack to work.

                        1 vote
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                          0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                        • Floating Exploit allowing you to air walk above most of the map https://youtu.be/hhJBjNIZSZo

                          https://youtu.be/hhJBjNIZSZo

                          I saw this guy floating around and walking in the air for around 2 minutes as I was booting up my recording software and I caught him performing this exploit again by climbing rocks here to get on top of the temple

                          1 vote
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                            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                            Hey Anon,

                            Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                            Thank you for letting us know and please do not hesitate to do so again for any future issues you may encounter.

                            We hope you are enjoying your time on La Cuna.

                          • Relic becomes stuck in large statues

                            Relics can be thrown into the small holes of the large statues in the NW side of La Cuna, where they will bounce around attempting to summon *****. Afterward they get stuck in the back and cannot be retrieved.

                            1 vote
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                              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                              Hey Kinch,

                              Thank you very much for bringing this issue to our attention.

                              Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                              Should you ever encounter another issue please do not hesitate to let us know.

                              We hope you are enjoying your time on La Cuna Island.

                            • notification on escape (spectate,stay for revive)

                              You should turn of the dead spectate or stay to wait notification when ppl get extracted

                              1 vote
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                                0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                                Hey Dompa,

                                Thanks for reporting this issue to us!

                                Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

                                If you notice anything else, please, do not hesitate to mention it.

                                Thanks, and we hope you’re enjoying your time on La Cuna island!

                              • Audio troubles

                                I usually have the game minimized while waiting for a game if I'm hoping to join with a streamer. I do this by pressing the windows key you get on the recent windows laptops/computers.

                                Recently when I'm loading into a game, my game will lag really badly which in turn will mute everything. This includes sounds, music and people speaking. People can hear my speak over the game/radio though.

                                I did have one game when I had this problem which ended up hard crashing Steam which was annoying cause I was at the extraction point which made me love points.…

                                2 votes
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                                  1 comment  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can pickup items through walls

                                  Certain items can be picked up through certain walls

                                  Not consistent, but certain items can be picked up through certain walls. Example in screenshot is of a plunger on the other side of a wooden wall by the outcropping in sector N9.

                                  1 vote
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                                    0 comments  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Ranatalus,

                                    Thanks for reporting this issue to us!

                                    Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

                                    Thanks, and we hope you’re enjoying your time on La Cuna island!

                                  • Loadout options aren't saved for Custom Matches

                                    When loading a previously saved Custom Match, all Loadout options are always set to "Off" regardless of what they were when you saved.

                                    Game Version: 5.50485.0

                                    Steps to reproduce:
                                    1) Enter the "Create Custom Match" screen.
                                    2) Enter a name for the match.
                                    3) Open the "Advanced Options" modal.
                                    4) Scroll to "Loadout Options".
                                    5) Enable at least 1 loadout.
                                    6) Click "Close" on the "Advanced Options" modal.
                                    7) Click the "Save" button.
                                    8) Click the X to close the "Create Custom Match" screen.
                                    9) Return to the "Create Custom Match" screen.
                                    10) On the "Saved" dropdown, select the custom…

                                    2 votes
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                                      0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hey Ranatalus,

                                      Thanks for reporting this issue to us!

                                      Our QA team has reproduced this issue and a fix should be present in an upcoming build.

                                      Please continue to let us know if you see other issues!

                                      Thanks, and we hope you’re enjoying your time on La Cuna island!

                                    • 1 vote
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                                        0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I cant interact with the game as Microsoft Edge doesnt seem to be working with the site hero.tv, always a black and blank screen

                                        Why not have support for this common browser? Makes me don't want to play the game anymore when I cant help my favorite streamers online when they play

                                        1 vote
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                                          0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello Anonymous,

                                          Our QA team has entered this issue into the database for the Devs to check out, and they’re constantly working to update and improve Hero.TV.

                                          For the time being, you can follow and support your favorite streamers on Hero.TV using almost any other browser such as Chrome, Firefox, Safari, and others.

                                          We hope you are having fun in SOS and we for sure want to keep seeing you around!

                                        • Clothes reset

                                          I have the problem, that after every round my beta clothes will turn to normal and I have to put them on again.

                                          1 vote
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                                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello Philipp,

                                            Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                                            Thank you for letting us know. If you have seen anything else, please feel free to report it!

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