Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. reset controls setting when I switching SOS ↔ Classic

    I need change a lot thing
    but, this bug is too bothering me

    1 vote
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      0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Long titles get cut off in the menu and lobby

      Very long titles, like “Caretaker – Generous” get cut off in the main menu and lobby.

      This issue was previously resolved and has reappeared.

      1 vote
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        1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

        Hey KingHupia,

        Thank you for bringing this issue to our attention.

        Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

        If ever you should notice something else out of the ordinary please do not hesitate to let us know.

        Thank you very much for your feedback and we hope you enjoy your time on LaCuna Island.

      • Loadout options aren't saved for Custom Matches

        When loading a previously saved Custom Match, all Loadout options are always set to "Off" regardless of what they were when you saved.

        Game Version: 5.50485.0

        Steps to reproduce:
        1) Enter the "Create Custom Match" screen.
        2) Enter a name for the match.
        3) Open the "Advanced Options" modal.
        4) Scroll to "Loadout Options".
        5) Enable at least 1 loadout.
        6) Click "Close" on the "Advanced Options" modal.
        7) Click the "Save" button.
        8) Click the X to close the "Create Custom Match" screen.
        9) Return to the "Create Custom Match" screen.
        10) On the "Saved" dropdown, select the custom…

        2 votes
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          0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

          Hey Ranatalus,

          Thanks for reporting this issue to us!

          Our QA team has reproduced this issue and a fix should be present in an upcoming build.

          Please continue to let us know if you see other issues!

          Thanks, and we hope you’re enjoying your time on La Cuna island!

        • I cant interact with the game as Microsoft Edge doesnt seem to be working with the site hero.tv, always a black and blank screen

          Why not have support for this common browser? Makes me don't want to play the game anymore when I cant help my favorite streamers online when they play

          1 vote
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            0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Anonymous,

            Our QA team has entered this issue into the database for the Devs to check out, and they’re constantly working to update and improve Hero.TV.

            For the time being, you can follow and support your favorite streamers on Hero.TV using almost any other browser such as Chrome, Firefox, Safari, and others.

            We hope you are having fun in SOS and we for sure want to keep seeing you around!

          • Resolution reverts to default when minimized

            I play SOS in Full Screen and when the settings default the game's resolution to 1920x1200. However for streaming, I change this value to 1920x1080. I hit Apply and Save and it's fine until the game is minimized. If I alt+tab to window that causes the game to minimize, when I open the game again, it is back to 1920/1200. So I need to change this setting each time my game minimizes.

            It would be preferable if the resolution saved until specifically changed.

            1 vote
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              0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
            • Help!!!!!!!!!

              Game Solo No play and please wait !!!!!!!!!

              1 vote
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                0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
              • The game will not let me queue

                The game would just continuously say 'Please Wait...' and not 'Play' instead. I've seen previous posts on the same matter and they said about logs, just wondering which one is it?

                Thank you in advance.

                3 votes
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                  1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello,

                  Is this issue being experienced on game launch or when trying to load into a match or somewhere else?
                  Can you please provide us with your PC’s specifications(RAM, video card, Windows version, etc).
                  If possible, could you also please provide us with a DXDIAG log while the issue is occurring?
                  You can follow these steps to obtain one:
                  1. If you are running Windows 7 or higher, go to your TaskBar.
                  2. Click on, “Start Button”.
                  3. Click on, “Run”.
                  4. In the pop-up window enter DxDiag and hit ok.
                  5. The DirectX Diagnostic Tool pop-up window should appear.
                  6. Click on, “Save all information”.

                  Thank you!

                • Revive people no longer visible on map...

                  When the dead people r revived they r no longer visible on map for the viewers u have to click on watch next char** to watch them..

                  2 votes
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                    0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • title on main menu

                    Why i not have titles on main menu?

                    2 votes
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                      2 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi Fabrício Rodrigues,

                      Your issue is indeed related to the resolution.

                      Our QA team has reproduced your issue and entered it into the database for the Devs to check out.

                      Thanks for letting us know!

                    • 2 votes
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                        0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • No error message for creating a user name with a space in it

                          Create a pop up error letting user know that you can not create a username with spaces in it.

                          1 vote
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                            0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • Wins gone after casting failed

                            Got into a game, never got past the loading screen. Game went back to main menu, but my tags were gone, and my wins were gone.

                            1 vote
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                              0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Broken GUI

                              The entirety of the upper GUI turns into a gray box just under and to the left of the crosshair! Not that big of a bug but removes the time left. Heres a picture!

                              1 vote
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                                0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                              • Physical Material Not Loading Properly

                                When walking into one of the temples a big, purple square appeared on the ground behind me. It said "Physical Material something (I couldn't make out the last word). When my teammate walked over it, it disappeared. I have a screenshot of it too, but don't know if I can upload it here? I can put it in discord though or message it to someone. Basically the material didn't load into the game properly and I got a pretty purple square instead.

                                3 votes
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                                  1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hey Destiny Rhodes!

                                  Our QA team has been working endlessly to find all of these “Physical Material Not Loading Properly” issues, and with the collaboration of the devs, these are being repaired.

                                  Thank you very much for bringing this to our attention.

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