Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. DirectX 11

    Hello, I'm testing the game, but I had a problem with DirectX 11.0.

    I am sending the error and the dxdiag for analysis!

    1 vote
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      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Loading Screen Bug

      When I first started playing SOS, I would be able to join into a match. However, I would sometimes not be able to do an intro, as the game would take too long to load. I'd be able to play the game, but I could not load into the intro sequence quick enough. This problem was fixed when the game was fully released, and I never had the problem again... until the most recent update, where the same issue is occurring: I find a match, load in during the middle of the intro sequence, and I load into the game…

      1 vote
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        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Could not select weapons, could not run

        I could not change weapons/tools, was unable to run, but could still walk, crouch, jump, throw and pick up.

        I was infected, I shot open a med-case which had 2 injectors, grabbed one and injected myself, then grabbed the second. At this point my had appeared to be in the position for injecting but no injector there. I was unable to run, use the radio, switch weapons or punch.
        I managed to fix this issue by finding a mushroom and picking it up forcing a swap as I already had 2 mushrooms and an injector.
        At which point everything returned…

        1 vote
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          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

          Hello Andy,

          Thank you very much for bringing this to our attention.

          Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

          Should you ever encounter another issue we encourage you to bring it up to us just like this.

          We hope you are enjoying your stay on La Cuna Island in the meantime.

        • Clothes reset

          I have the problem, that after every round my beta clothes will turn to normal and I have to put them on again.

          1 vote
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            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Philipp,

            Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

            Thank you for letting us know. If you have seen anything else, please feel free to report it!

          • Performance issues on a system that meets recommended requirements

            Windows 10 Pro x64
            ASUS H110M-C
            Radeon RX 470 4 GB
            Intel Core i5-6500 @3.2 GHz
            8 GB DDR4 RAM @2133MHz
            Patriot Spark 256 GB SSD

            First of all, I understand that the game is in Early Access and that optimization is still not finalized, so in order to hopefully help you out with that here's my report. The game is not capable of maintaining 60 fps even at low settings at 1080p, often dropping below 50 (especially in the night mode where performance is much worse), sometimes going down to even ~ 30 in spectator mode. According to MSI…

            1 vote
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              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • 4 votes
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                  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • The loading screen.

                  The devs said they fixed it but they didnt. It still takes a long time. I have 2 pcs and 1 is not bad and the other is really good and i tryed them both and loading screen is still long. Please fix

                  1 vote
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                    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can't go over 50% resolution scale or game crashes.

                    The game ran great on Epic graphics settings during beta, i haven't changed anything on my end, now i cant go over 50% resolution scale, or I crash from not enough video memory, even on the lowest settings.

                    3 votes
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                      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Consistent black screen popping up as soon as I get into matchmaking.

                      It's not a full-blown crash or anything, rather than that I can still hear the game itself as well as voice chat, but the game keeps going black, then back to normal for a bit, then black again. I tried running it in fullscreen and windowed, I tried standard epic settings as well as everything on low. Nothing helped. I literally can't play. Please help :S

                      2 votes
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                        1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can't shoot gun

                          My friend and I have had the same thing happened to us in 2 seperate games. One of us would have 2 guns, and when finish firing the first gun's clip, we would switch to the second gun. Only to find out we can't shoot the second gun and it goes up in the air.

                          1 vote
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                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Textures

                              This is a small glitch but it's still a glitch that i dont know how to descirbe

                              2 votes
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Register email fails if there is any white space trailing

                                  First bug I found, when launching for the first time, I accidentally put a space after my email account and it kept giving an error message. Trim off whitespace before passing the email param through.

                                  1 vote
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                                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Monster Glitch (stuck in place and you can get trapped there too)

                                    Monster spawns stuck near a tree...if you kill him where he is, you'll get stuck there too..

                                    1 vote
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • "Physical Material Unspecified" when throwing item at ground.

                                      I was inside the loot room on the right side of Underworld and threw a papaya at a teammate (missing completely) and a purple box reading "Physical Material Unspecified" showed. The image attached shows the exact placement.

                                      Also the papayas were then unable to be picked up which is a whole other issue.

                                      2 votes
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                                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • All the bugs I encountered since the first Alpha playtest

                                          Hello SOS Devs, first of all I'd like to say that the game is awesome and you are doing a huge work to keep it fresh and super fun.
                                          Here I am going to list all the bugs my game had since I've been playing it (first Alpha playtest):
                                          - When I open the SOS shortcut on my desktop, the game launches but takes ages to load, around 10-15 minutes. Not sure if this is a real bug, but I thought it was worth noticing that to you.
                                          - After I take one or two games, suddenly the Survival and…

                                          2 votes
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                                            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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