Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. Relic becomes stuck in large statues

    Relics can be thrown into the small holes of the large statues in the NW side of La Cuna, where they will bounce around attempting to summon *****. Afterward they get stuck in the back and cannot be retrieved.

    1 vote
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      0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

      Hey Kinch,

      Thank you very much for bringing this issue to our attention.

      Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

      Should you ever encounter another issue please do not hesitate to let us know.

      We hope you are enjoying your time on La Cuna Island.

    • The game will not let me queue

      The game would just continuously say 'Please Wait...' and not 'Play' instead. I've seen previous posts on the same matter and they said about logs, just wondering which one is it?

      Thank you in advance.

      3 votes
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        1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        Is this issue being experienced on game launch or when trying to load into a match or somewhere else?
        Can you please provide us with your PC’s specifications(RAM, video card, Windows version, etc).
        If possible, could you also please provide us with a DXDIAG log while the issue is occurring?
        You can follow these steps to obtain one:
        1. If you are running Windows 7 or higher, go to your TaskBar.
        2. Click on, “Start Button”.
        3. Click on, “Run”.
        4. In the pop-up window enter DxDiag and hit ok.
        5. The DirectX Diagnostic Tool pop-up window should appear.
        6. Click on, “Save all information”.

        Thank you!

      • My beta/Alpha shirt not staying on after a match.

        Everytime that I wear my beta shirt, as I am proud to be a beta tester for the game, it takes it off immediately after I do the match. I don't know why this happens, and it happens with all my characters (So far, I have only tried it on the males)
        My main character is the one with the mask and glasses who is near the most right. I wear the red beta shirt and it never stays on.

        5 votes
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          0 comments  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →
        • Hupia stuck (Night mode)

          Here is the spot where Hupias stuck. So you can lure Relic or basic Hupia and kill it with ez. As much as I like this spot, this is exploit.

          2 votes
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            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
            • Can't pick up items under water

              Dev's say it was fixed in August but I guess it's back.

              1 vote
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                0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
              • Custom Game left at lobby screen.

                I joined a custom game and the host started it. However,I was left in the lobby screen and wasn't able to load in.

                1 vote
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                  0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello,

                  What region was this issue experienced in?
                  Have you since experienced this issue, again?
                  Can you please provide us with your PC’s specifications(RAM, video card, Windows version, etc).
                  If possible, could you also please provide us with a DXDIAG log, taken while the issue is occurring?
                  You can follow these steps to obtain one:
                  1. If you are running Windows 7 or higher, go to your TaskBar.
                  2. Click on, “Start Button”.
                  3. Click on, “Run”.
                  4. In the pop-up window enter DxDiag and hit ok.
                  5. The DirectX Diagnostic Tool pop-up window should appear.
                  6. Click on, “Save all information”.

                  Thank you!

                • I love floating pots too

                  Just a minor bug. Nothing gamebreaking unless you like immersion.

                  2 votes
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                    1 comment  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →
                  • Pink error

                    Hello SOS-Team,
                    i wrote it down in the discord channel but people told me that is the right place. So i dont have any videos or pictures of it taken but if you join a custom game and throw anything at trees, a pink error square will pop up. I forgot what it says to be honest but can you check it yourself real quick? It is hard for me to run the game and do videos at the same time so i sadly am not able to make a video about that.

                    2 votes
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                      0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                    • Alpha-Beta Shirts don't save after exiting a game.

                      I know there has been a previous ticket entered on this already where it says the problem has been fixed, but I seem to still be having the issue. I haven't really tried the blue alpha-beta shirt, but I know for a fact that there is still an issue with the red alpha-beta shirt resetting to default after a game ends.

                      3 votes
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                        0 comments  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →
                      • Revive people no longer visible on map...

                        When the dead people r revived they r no longer visible on map for the viewers u have to click on watch next char** to watch them..

                        2 votes
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                          0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • floating idol underworld

                          Playing around 20:00 MST on 2/18
                          Found a floating Idol that you couldn't pick up
                          2 players could see it a 3rd could not
                          See screen shot

                          2 votes
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                            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                          • 2 votes
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                              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Stuck Spot Outside Eagle Camp

                                Was having a really good game, got a gun, a flare, even a grenade. I started heading for eagle camp when i got stuck on this.... rock? cliffside? either way i hate it.

                                1 vote
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                                  0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                • turtle tree stuck

                                  Thank you so much, winning 1-2 points per match and losing 5 because i got stuck on this tree, and this is the 3rd time i got stuck on a tree plus losing #1, this discourages playing

                                  2 votes
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                                    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The Clackers clothes look torn from a distance.

                                    The Slacker will look like he got in a fight with a Cheetah if viewed from a distance.

                                    2 votes
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                                      0 comments  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Stuck on a tree.

                                      While engaging into a gunfight stuck on a tree. Left there to get fully infected and die. It's not far away from temple of birds. Or how the hack you call it now. (Tranquility right). I'm attaching screenshot of the exact map position and ingame view.

                                      2 votes
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                                        2 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                      • title on main menu

                                        Why i not have titles on main menu?

                                        2 votes
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                                          2 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Fabrício Rodrigues,

                                          Your issue is indeed related to the resolution.

                                          Our QA team has reproduced your issue and entered it into the database for the Devs to check out.

                                          Thanks for letting us know!

                                        • crashes after

                                          game crashes after find a match on loading screen everytime need help :(

                                          1 vote
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                                            0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
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