Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. Long titles get cut off in the menu and lobby

    Very long titles, like “Caretaker – Generous” get cut off in the main menu and lobby.

    This issue was previously resolved and has reappeared.

    1 vote
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      1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

      Hey KingHupia,

      Thank you for bringing this issue to our attention.

      Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

      If ever you should notice something else out of the ordinary please do not hesitate to let us know.

      Thank you very much for your feedback and we hope you enjoy your time on LaCuna Island.

    • Could not select weapons, could not run

      I could not change weapons/tools, was unable to run, but could still walk, crouch, jump, throw and pick up.

      I was infected, I shot open a med-case which had 2 injectors, grabbed one and injected myself, then grabbed the second. At this point my had appeared to be in the position for injecting but no injector there. I was unable to run, use the radio, switch weapons or punch.
      I managed to fix this issue by finding a mushroom and picking it up forcing a swap as I already had 2 mushrooms and an injector.
      At which point everything returned…

      1 vote
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        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Andy,

        Thank you very much for bringing this to our attention.

        Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

        Should you ever encounter another issue we encourage you to bring it up to us just like this.

        We hope you are enjoying your stay on La Cuna Island in the meantime.

      • Floating Exploit allowing you to air walk above most of the map https://youtu.be/hhJBjNIZSZo

        https://youtu.be/hhJBjNIZSZo

        I saw this guy floating around and walking in the air for around 2 minutes as I was booting up my recording software and I caught him performing this exploit again by climbing rocks here to get on top of the temple

        1 vote
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          0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

          Hey Anon,

          Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

          Thank you for letting us know and please do not hesitate to do so again for any future issues you may encounter.

          We hope you are enjoying your time on La Cuna.

        • notification on escape (spectate,stay for revive)

          You should turn of the dead spectate or stay to wait notification when ppl get extracted

          1 vote
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            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

            Hey Dompa,

            Thanks for reporting this issue to us!

            Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

            If you notice anything else, please, do not hesitate to mention it.

            Thanks, and we hope you’re enjoying your time on La Cuna island!

          • Can pickup items through walls

            Certain items can be picked up through certain walls

            Not consistent, but certain items can be picked up through certain walls. Example in screenshot is of a plunger on the other side of a wooden wall by the outcropping in sector N9.

            1 vote
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              0 comments  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →

              Hello Ranatalus,

              Thanks for reporting this issue to us!

              Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

              Thanks, and we hope you’re enjoying your time on La Cuna island!

            • Loadout options aren't saved for Custom Matches

              When loading a previously saved Custom Match, all Loadout options are always set to "Off" regardless of what they were when you saved.

              Game Version: 5.50485.0

              Steps to reproduce:
              1) Enter the "Create Custom Match" screen.
              2) Enter a name for the match.
              3) Open the "Advanced Options" modal.
              4) Scroll to "Loadout Options".
              5) Enable at least 1 loadout.
              6) Click "Close" on the "Advanced Options" modal.
              7) Click the "Save" button.
              8) Click the X to close the "Create Custom Match" screen.
              9) Return to the "Create Custom Match" screen.
              10) On the "Saved" dropdown, select the custom…

              2 votes
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                0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                Hey Ranatalus,

                Thanks for reporting this issue to us!

                Our QA team has reproduced this issue and a fix should be present in an upcoming build.

                Please continue to let us know if you see other issues!

                Thanks, and we hope you’re enjoying your time on La Cuna island!

              • I cant interact with the game as Microsoft Edge doesnt seem to be working with the site hero.tv, always a black and blank screen

                Why not have support for this common browser? Makes me don't want to play the game anymore when I cant help my favorite streamers online when they play

                1 vote
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                  0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello Anonymous,

                  Our QA team has entered this issue into the database for the Devs to check out, and they’re constantly working to update and improve Hero.TV.

                  For the time being, you can follow and support your favorite streamers on Hero.TV using almost any other browser such as Chrome, Firefox, Safari, and others.

                  We hope you are having fun in SOS and we for sure want to keep seeing you around!

                • Clothes reset

                  I have the problem, that after every round my beta clothes will turn to normal and I have to put them on again.

                  1 vote
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                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Philipp,

                    Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                    Thank you for letting us know. If you have seen anything else, please feel free to report it!

                  • Water Bug

                    Water Bug (relic stuck in the water)

                    1 vote
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                      0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                      Hey JumpScareSpen,

                      Thanks for reporting this issue to us!
                      Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

                      If you see any other issues, please do continue to let us know!
                      Thanks, and we hope you enjoy your time on La Cuna Island!

                    • Relic stuck underwater

                      The relic got stuck underneath the water at extraction and I wasn't able to escape from the island and here's a link for my issue because I can't describe it very well. https://clips.twitch.tv/UnusualProudReindeerPrimeMe

                      2 votes
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                        0 comments  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →

                        Hey Anon,

                        Thanks for reporting this issue to us!
                        Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

                        If you see any other issues, please do continue to let us know!
                        Thanks, and we hope you enjoy your time on La Cuna Island!

                      • Cannot pickup underwater

                        I know this is an old bug that's been fixed before, but its back. Patch Version 5.48849.0 Cannot pickup underwater - Night mode Video link to show: https://youtu.be/ISAUGOSp4u4?t=28s

                        After the relic was dropped, I was unable to pick it up, or any other items from the river. This was by the bank near the bridge. Video really shows all the details.

                        6 votes
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                          0 comments  ·  Loot  ·  Flag idea as inappropriate…  ·  Admin →
                        • Silent Extraction Exploit

                          If you start an extraction before the audio for the previous extraction ends, it will not announce the extraction. It neither announces someone is on the rope, nor that the extraction completes.

                          You can do this two times in a row for a double silent extraction.

                          9 votes
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                            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                          • Radio sound problems

                            So, I have a weird bug while using radio, I'm having a clue that this could be a connection issue but I can be wrong.
                            So for example. I have 2 player in my team (3 in total, including me, for Example Me, Bob and Steve).
                            We using same radio channel (for example 77).
                            So, sometimes, I'm having trouble hearing Steve that far away from me through MY radio. But if my teammate Bob, having same radio channel on, come close to me, I can hear Steve talking through Bobs radio clearly. I'm still don't understand how it occurs. Sometimes…

                            2 votes
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                              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                            • Crashing frequently to main menu mid-game

                              I was one of the propulsors of the "untick the checkbox that allows background clipping" thing and it did work for me to some extent. I was getting these crashes 50% of the matches and after that I went over a week with only one crash in over 20 games... but the crashes are now becoming more frequent again. Since yesterday, in 5 matches I got 2 crashes. I love this game and I really don't want to stop enjoying my sessions, but I have trouble dealing with crashes and bugs these days. I don't obcess over ranks either, but…

                              1 vote
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                                0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                                Please let us know if this is still your current experience when playing the game.

                                Thank you for letting us know.

                              • Low fps gtx 1060 6gb

                                Why my fps are just 30 or even lower?
                                CPU: amd x4 950 quad core 3.5 ghz
                                Video: gtx 1060 6gb
                                Ram: 8gb ddr4
                                OS: windows 10 pro 64-bit

                                2 votes
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                                  4 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  The devs are hard at work at improving performance with each game update! These issues are in the process of being fixed and/or improved.

                                  Thank you and we appreciate your patience and continuous support!

                                • No error message for creating a user name with a space in it

                                  Create a pop up error letting user know that you can not create a username with spaces in it.

                                  1 vote
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                                    0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Swapping items with other characters (doesn't work but shouldn't display this option)

                                    Here it is;

                                    https://clips.twitch.tv/CorrectEvilCookieDancingBaby

                                    The swap prompt shouldn't show up, that grenade is on other character's inventory.

                                    1 vote
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                                      0 comments  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello,

                                      Our QA team has reproduced your issue and has entered it into the database for the Devs to check out!

                                      Thank you for letting us know. In case you were curious, this bug is caused by trading a Grenade to another player.

                                      Hope you have fun on La Cuna!

                                    • Glitched spot where people can't move

                                      https://clips.twitch.tv/FrigidSmellyButterflySSSsss
                                      https://clips.twitch.tv/StupidRamshackleLouseRuleFive
                                      All 3 of us got glitched in a spot where you can't move and all three of us died to the same person because of it

                                      2 votes
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                                        0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hey there AugL1201,

                                        Tough luck there! Luckily we’ve put this issue into our database and the Devs are looking into it.

                                        We hope you managed to enjoy your time on La Cuna regardless, we know it can be a dangerous place! (I hear even the trees can kill you…)

                                        Thanks for submitting!

                                      • Helicopter Extraction Notification Audio Bug

                                        Helicopter never announced when a 3rd person was on the rope. There was one gas bomb and smoke bomb set off at the extraction site. It annoucnced when 2 people were on the rope and then silent.

                                        2 votes
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                                          0 comments  ·  Helicopter  ·  Flag idea as inappropriate…  ·  Admin →
                                        • JOIN FAILURE Failed to join Session

                                          Once I press play and then I find a match to load in, the load screen takes a while than I get brought back to the lobby menu and it says "join failure" and once I try to start the que again about 2 seconds in it says "JOIN FAILURE Failed to join Session" and the que timer still goes on but it wont find a match.

                                          8 votes
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                                            2 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi there,

                                            This problem is actually caused by several different issues in the back-end that we’ve been working on.

                                            The original cause has been fixed, but a few more have come up lately that we’re tracking down.

                                            If you’re still experiencing this, please provide as much information as possible, including:
                                            - What region you’re playing in.
                                            - If it’s a new issue for you, or a recurring one.
                                            - What steps you took before the issue occurred.
                                            - Your DxDiag.
                                            - Your SOS log (can be found here: Users\(Username)\AppData\Local\SOS\Saved\Logs).
                                            - Anything else you can think of that would help.

                                            Thank you for your continued support!

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