Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. Being saved by the helicopter without a relic

    I encountered a bug where this guy was saved by the helicopter without a relic on his back.

    1 vote
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      0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

      Hey Anon,

      Thank you for bringing this issue to our attention.

      Our QA team has reproduced this issue and a fix should be present in an upcoming build.

      We hope you are enjoying your stay on La Cuna Island.

    • steam authorization issues

      My account often has steam authorization issues.I really need help,that’s a big problem!

      1 vote
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        0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

        Hey Anon,

        Thanks for reporting this issue to us!

        Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

        If you encounter any other issues, please do not hesitate to report them to us!

        We hope you’re enjoying your time on La Cuna island!

      • Steam Auth

        When leaving a game and returning to the leader board screen I receive the error message attached. It seems to only happen when leaving a match before it ends such as when I die. If I stay until the end of the match and the game brings me back to the screen itself I don't seem to get this message.

        4 votes
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          2 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →

          Hello Kaldea,

          Thanks for reporting this issue to us!

          Our QA team has reproduced your issue and has entered it into the database for the Devs to check out.

          Thanks, and we hope you’re enjoying your time on La Cuna island!

        • 1 vote
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            0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Barış,

            Thank you for your report; our QA team has reproduced your issue and a fix should be implemented now.

            Thank you for letting us know. If you have seen anything else, please feel free to report it!

          • Runtime Request failed, no connection to game

            Hello,

            I made an ticket about this already and got directed here so i can post this:

            Lately, since last week, i get "Runtime Request Failed"-Errors ingame all the time, and sometimes the game doesnt even connect, as in staying stuck in the loading screen with just the popupwindow that says its not able to connect.

            Sometimes it works for a game, then it doesnt connect again, have to restart the whole game and, at least hope, that it works again, but mostly it just doesn't connect at all anymore until i restart connection and/or PC.

            What i tried so…

            1 vote
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              1 comment  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
            • Invisible Relic Exploit

              You can turn relic invisible at will.

              Press "6" to take out relic, then press "3" to switch to gun. Your relic is now invisible.

              9 votes
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                0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
              • survival

                Hello! I'm losing survival rating after winning matches. I know the thing with rating update after leaving the match. The problem is I got minus points even if I survive 3 games in a row. Please fix my raiting.

                2 votes
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                  1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Toggle chat button

                  I think it would be nice (especially for streamers) to have a toggle button for microphones, as opposed to holding a button for talk/mute. It's difficult to push-to-talk and fight at the same time, but a single button click that could toggle the in-game mic would be helpful. It allows the streamer to talk to the audience and quickly flip back to talking to teammates without having to hold anything down.

                  2 votes
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                    1 comment  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Two Spots where Hupias cannot path out

                    These two positions I was able to successfully lure a Red Hupia to either run up or jump into, from which they were unable to path out of, even after I walked off (+30m) to resupply.

                    2 votes
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                      completed  ·  0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                    • Infinite Initial Loading Screen

                      Hi! Just bought the game. When launched it gets stuck at the loading screen (waited 1 hour and still nothing). Tried verifying cash integrity, restarting the game & steam, reinstalling, rebooting, running as administrator, updating GPU drivers. Same thing. To add that when this happens I need to kill the game from task manager as it is non responsive to ALT+F4 and if I watch the CPU usage in task manager the game takes around 14% while displaying the initial logos but when the loading screen comes in the usage goes down to nearly 0. Also after I tab out…

                      3 votes
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                        4 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
                      • Gas Nade Extraction is Invisible to Other contestants

                        When someone activates a gas nade and extracts, it is physically on the copter with them, but isn't visually represented in game see clip for evidence https://clips.twitch.tv/OnerousSmallDootEleGiggle

                        2 votes
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                          0 comments  ·  Helicopter  ·  Flag idea as inappropriate…  ·  Admin →
                        • tree glitch

                          https://clips.twitch.tv/OriginalCrowdedCobblerTheThing?tt_medium=create you can still get stuck in trees, reviving doesn't help

                          2 votes
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                            completed  ·  0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                          • There's a bug where if you're hit while on the cable and you lose your relic, you can no longer use your items in your inventory.

                            https://clips.twitch.tv/TubularPlausibleLadiesSSSsss
                            There's a bug where if you're hit while on the cable and you lose your relic, you can no longer use your items in your inventory.

                            2 votes
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                              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                            • Hupia hit box blocking

                              After a hupia dies its hitbox still remains the air above the hupias corpse blocks weapons from going over the body please fix this if you need to contact me to explain more I'm in the discord.

                              3 votes
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                                1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                              • Big Hupia Rendering Bug

                                The big hupia, also known as, the black hupia, has a render glitch. I'm playing on the lowest settings and on a bad PC, so things only render 100% when theyre right in front of me. The big hupia has "2 more limbs" which connect its arms with its skirt when it is not fully rendered. They look very weird and kinda disturbing, I hope it gets fixed soon!

                                2 votes
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                                  1 comment  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →
                                • Crash when hitting escape to open menu

                                  No idea what how it happens, maybe it overloads it or something, cause it crashes the same way overwatch does for me after i had my GPU overclock running, and forget to turn it off.

                                  It's seemingly random too, sometimes it pauses fine, sometimes it crashes, sometimes it doesn't. It's happened since alpha too.

                                  i have geforce asus 1070 strix oc edition
                                  i7 4790k
                                  14gb ddr3 ram
                                  samsung ssd

                                  1 vote
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                                    completed  ·  0 comments  ·  Crashes & Disconnects  ·  Flag idea as inappropriate…  ·  Admin →
                                  • weapon stuck in hands

                                    Had an issue were a weapon was stuck in my hand screen shots shows im unarmed, have papaya and in map view but always my knife is showing up only way to fix this was to throw my knife away.

                                    2 votes
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                                      1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Serious Audio Problem w/ Solution

                                      SOS has always worked for me without issue. I recently reinstalled Windows and I developed a very strange audio problem after reinstalling SOS.

                                      My computer audio worked. SOS audio appeared to be working, though very important audio was not working in-game: Hupia screams, footsteps on some types of floor, and the sound when someone is rotating the wheel to open the relic camps.

                                      After troubleshooting, I finally found the solution to the problem. I had to install an updated driver for my chipset, Intel 8/C220 Series Chipset. After installing this the sound was back to normal.

                                      Device name: Chipset Intel…

                                      1 vote
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                                        1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 2 votes
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                                            0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hey! Just so everyone is aware, this issue has been fixed.

                                            If you encounter this again, please enter a new ticket.

                                            Thank you again, for bringing this to our attention, and we hope you are enjoying the game!

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