Bug Reports

Here you can find Bug Reports for SOS and file your own reports. We have the following Bug Categories: Characters, Crashes & Disconnects, Gameplay, Helicopter, Loot, Menus & UI, and Other.

To make your bug report most useful, please include as much of the following as possible: the game version number, a detailed description of the bug, what you would have expected to happen if the bug wasn’t present, PC specs, and a screenshot. Finally, if you have any idea on how we could reproduce the bug ourselves, let us know the steps we should take in order to do so. Thank you!

While we can’t guarantee any specific timelines, we will respond to every report that gets at least 20 votes. Note that this threshold will change over time as SOS grows and evolves.

Do you have a bug to report? Be as descriptive as possible.

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  1. Sometimes I get this bug where I am unable to do anything.

    When the lobby starts, and I'm trying to do some silly opening, I'll try to do an emote, and the emote won't stick, so I know going in game, I am going to be broken. Once the game loads, I am unable to block, attack, eat, shoot, etc. I can literally only grab items, and run around the map.

    In order for me to get the bug to go away, I have to close completely out of the game, cause it will continue into the next game, weirdly.

    Just a heads up!

    2 votes
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      1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

      Hi Belluhtv,

      We’ve been unable to reproduce this issue on our end so far.

      If you could provide a video of the issue occurring, (perhaps with a keyboard overlay showing which keys are pressed when), it would greatly assist us in reproducing it.

      Thanks for letting us know!

    • Items falling through ground in the highlands west of underground

      Items fall through the floor in the area at the top of the ramp toward the west of underground explosive entrance.
      I have a clip from my stream as to show where it is I'm talking about (also, there's a bit of Z-fighting in the rocks there, too).
      I suspect ground collisions are simply just under the grassland(I should have tested the rock area, in hindsight), but the sand path down the middle just on the incline has collisions.

      https://clips.twitch.tv/CrypticSincereAxeSwiftRage
      If you want full context, you can click "watch full video" and back up to about 1:13:20 when I first…

      1 vote
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        0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

        Hi Shakeplays,

        We’ve investigated the area where the issue occurred, and have been unable to reproduce it so far.

        We’d like to investigate your issue further, but need more information.
        - How did the other player die / what were they killed with?
        - Were the other players’ items seen at any point before they disappeared?

        Any other information you can think of would be helpful as well.

        Thanks for reporting this, and for the provided video!

      • Weapon bugged into fists

        I'm not sure what causes it but your items can get bugged to where you will see them when you switch to your fists and you are not able to punch open anything. In order to fix it, you must throw down the item in question and pick it back up. https://clips.twitch.tv/PrettySpinelessDillUWot <-- short clip of it happening on stream and what I do to fix it. You can also see the bugged weapon/item in the top right of your vision when you go to throw something.

        1 vote
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          2 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Jenn,

          Thanks so much for reporting this bug and providing a video.

          Unfortunately we’ve been able to reproduce the issue so far.
          Do you recall what you were doing immediately before the issue occurred?

          Thanks again, and hope you’re enjoying La Cuna island!

        • can't hand out relics

          This clip says it all. She was handing out the relic and we couldn't pick it up.

          https://clips.twitch.tv/PiliablePrettyMeerkatBleedPurple

          2 votes
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            1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

            Hi Anonymous!

            Unfortunately, we haven’t been able to reproduce this issue. If you have any more useful information, please feel free to reach out and let us know.

            We do appreciate you submitting this for our attention! Thanks and hope to see you next time on SOS!

          • Fame Win Disappeared

            As you can see in the clip I have a Fame Win. And if you look at the later clip I have 0. I'm not sure how this is.

            https://clips.twitch.tv/ArbitraryBlatantFungusPunchTrees - 1 Fame Win
            https://clips.twitch.tv/TastySmilingKiwiStinkyCheese - 0 Fame Wins

            You can also check my current Fame Wins - It still says 0

            1 vote
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              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

              Hey there Michael!

              Sorry you “lost” all your Fame! Unfortunately, we haven’t been able to get this to happen on our end. If you ever see this again in the future, or if you have anything else that might help us track it down, don’t hesitate to get back to us!

              Thanks for playing, hope to see you again soon.

            • I jumped on the rope but I couldn't jump off it.

              This happened on 5 Nov and my username is BarelyInfected

              1 vote
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                1 comment  ·  Helicopter  ·  Flag idea as inappropriate…  ·  Admin →
              • Relic disappears after shooting someone off the rope

                At the end of a match, I shot and killed a guy off the rope but when I went to go pick up the relic, it wasn't there. All his other loot was there but I could not find the relic anywhere in the area.

                The extract location was near Underworld Temple in the water area. Since the area was so open, I expected to be able to find the relic somewhere there but I just could not find it and when I went into spectator to see if I missed something, I still couldn't find it.

                1 vote
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                  1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello Whiteline,

                  That sounds very frustrating indeed! We’re still keeping our eyes open, but sadly we haven’t been able to get this on our end. If you ever come across this issue again, or if you have more information/media that you think could help us, please let us know!

                  Hope to see you back on La Cuna!

                • 4K Giltches

                  The 4K resolution seems to flicker or glitch and blackout for a second here and there. I tested all graphics modes. Even though my rig will run Epic. HD runs smoothly on Epic. I have a GTX 1080ti 11G Card with an i97900x cpu and Rampage VI Mainboard and 3600Mhz DDR3. It should run fine with 4K like Forza 7 does.

                  1 vote
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                    1 comment  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                  • Player running in place while dead animation.

                    Alpha.4.41763.0

                    GTX 980
                    i7-4790k
                    32GB RAM

                    When I died, my character model was running, in place, where I died and was missing his head. This was a weird thing. I didn't actually notice this when I was playing. It is also the first time I have noticed it happen. I would think that the character model would not do this, and instead just promptly fall to the ground. Not a big problem though, but I felt that it should be reported regardless.

                    https://clips.twitch.tv/BrainyPlayfulJayMau5

                    1 vote
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                      1 comment  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi Ozaryk,

                      Unfortunately we’ve been unable to reproduce your issue.
                      We will keep an eye out for it. In the meantime, if you have any more useful information on this issue, please don’t be afraid to reach out.

                      Thanks for the video, and hope you enjoyed the Alpha!

                    • Player character model (Not the actual player) standing still and doesn't die.

                      Alpha.4.41763.0

                      GTX 980
                      i7-4790k
                      32GB RAM

                      Basically, there's this spot near Temple of Birds that will sometimes show another players character model, but it cannot die. I have come across this before, but I ended up forgetting about it, so I forgot to report it. The last time this happened, the character model had a head that was going crazy. I believe this happened in the same spot the first time I encountered it as well.

                      The first clip is me coming across him. The second clip shows other people talking about him. Maybe I should have attacked it to…

                      2 votes
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                        1 comment  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi Ozaryk,

                        Unfortunately we’ve been unable to reproduce your issue.
                        We will keep an eye out for it. In the meantime, if you have any more useful information on this issue, please don’t be afraid to reach out.

                        Thanks for the videos, and hope you enjoyed the Alpha!

                      • Inconsistent Damage

                        I have encountered many times in which the damage of any weapon is inconsistent.
                        Let me give a few examples.
                        One of my matches, I was at an extraction zone with my relic. Of course, there was another player hunting for me; I got the jump on him- a headshot with my revolver. He was alive. After some insane strafes, he jumped off of a rock, and I shot him in his foot. He was alive. Then, I shot him in the head again, he was alive. Next, he shoots me in the head (I had full health) and immediatly…

                        1 vote
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                          0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                        • I cant play, it has green flashing bars, imposible to play, thanks.

                          its really imposible to play with these flasing green bars, i hope you can fix it.

                          1 vote
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                            0 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →

                            HI Manny Nogueira,

                            Unfortunately we’ve been unable to reproduce your issue.
                            If you have a screenshot or video to provide, as well as your DxDiag, it would assist our investigation.

                            Thanks for letting us know!

                          • Invisible items / map

                            This only happened during one of the games I played during week 3 Alpha, but I had a bug where all items in my hand were invisible. Including the map. It persisted the whole game, no matter what I did. Cleared up the next game with no restart of the client. Heres a twitch clip: https://clips.twitch.tv/PeppyLittleBadgerBrainSlug

                            Pc 7700k, 1080 TI, 16gb 3000mhz ram, game on an m.2 SSD. Running 3440x1440 ultra wide.

                            2 votes
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                              0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                            • glitch on the introductions

                              https://www.youtube.com/watch?v=SuotPyx-xOI

                              i was watching this guy, and if you skip to 1.33 you can see the glitch

                              3 votes
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                                1 comment  ·  Characters  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Anonymous,

                                Unfortunately we’ve been unable to reproduce your issue.
                                We will keep an eye out for it. In the meantime, if you have any more useful information on this issue, please don’t be afraid to reach out.

                                Thanks for letting us know!

                              • Invis win, doesnt count

                                Died at the end of a match to hupia, caused me to be invis at the fame win, but it didnt count the win for me.I still have 0 fame wins so I can prove it :P
                                https://plays.tv/video/59e4848d3535d34e74/bug-report-invis-win-didnt-count

                                1 vote
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  Unfortunately we’ve been unable to reproduce your issue.
                                  We will keep an eye out for it. In the meantime, if you have any more useful information on this issue, please don’t be afraid to reach out.

                                  Thanks for letting us know!

                                • Custom Games Affecting Tags

                                  While playing the custom game modes, my leaderboard was unaffected, but my caregiver tag got replaced with betrayer.

                                  5 votes
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                                    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi FlamingSlug,

                                    We’ve tested with Custom matches on our end, and have been unable to reproduce your issue.
                                    If you have media to provide, such as a video showing the issue, we will investigate this further.

                                    Thanks!

                                  • Cannot Use Anything or Pull Up Radio

                                    I was at the Eagle Camp fighting the relic bearer when I threw an axe at him then caught it mid air with a lag spike then I my hand icon disappeared I couldn't change weapons, attack, or pull up my radio so I couldn't do anything anymore

                                    1 vote
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                                      0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Flare gun fired but relic not "found"

                                      I have played twice now where someone fires off the flare gun and the helicopter flies by but doesn't find a relic so only a drop is made. In the last game There were two relics in the same place at the same time and a flare was fired and a relic was not "found" by the helicopter. I don't know if you have to stand in the same spot that you fire the flare from until the helicopter spots but it seems that either the spotting is not always working right or perhaps the area of effect from where…

                                      2 votes
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                                        4 comments  ·  Helicopter  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Melee - Accidental second attack

                                        Something I noticed a lot is that the game seems to take in the attack input way too early, ending up in making you attack twice, this can be reproduced by holding in mouse 1 for a short amount of time after your first attack. Even though it isn't in the time that you should be able to make an attack.

                                        1 vote
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                                          0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Be Seen not working

                                          The 'Be Seen' button sends to a 404 page

                                          1 vote
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                                            2 comments  ·  Menus & UI  ·  Flag idea as inappropriate…  ·  Admin →
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